Read the informal comments, taken from a telephone conversation. Then fill in the gaps using the most appropriate word(s). Use no more than two words. Do not use any words from the informal comments.

A LETTER OF COMPLAINT

Hello, Mr Robinson. I'm sorry to hear that the desk we sent you has arrived at your office so badly damaged. It must have happened during transportation, Yes, it must have fallen from quite a way to cause that amount of damage. The best thing to do is drop a note to the people you asked to pick it up, telling them that the thing has split right across the top, and asking them to get it back to us. Send a copy to me, and I'll get after them for the cost of the desk. In the meantime we'll send you another desk using our own van.

Dear Sirs

Your company delivered a self-assembly desk to this (01)..... on August 6. On receipt, I told your (02)..... men that the outer flat-pack (03)..... was badly damaged.

Subsequently, on (04)..... the wrapping, I found the desk top to be split. The supplier, Office Supplies Limited, of Banstead, assure me that the goods were in perfect (05)..... when (06)..... from their warehouse. I must, (07)....., conclude that the damage occurred during (08)..... when the goods were in your care.

The desk appears to have been dropped from a considerable (09)..... so that the wooden top has splintered and cracked completely across. It is unusable and will have to be (10)......

The desk remains available for your inspection. I should be grateful if you would remove it as soon as possible and deliver it to the manufacturer at Banstead to (11)..... I am sending a copy of this letter, and who will be seeking (12)......

Exercise Answers

CAE Index

©English Teaching Systems February 2005